Intelligent voice AI built specifically for Australian medical practices. Book appointments, handle after-hours calls, and reduce front-desk workload — 24 hours a day.
Medical practices lose 30–40% of new patient enquiries to unanswered calls or long hold times.
AI voice reminders and real-time rescheduling eliminate costly appointment gaps.
After-hours calls, repeat prescriptions, and urgent queries need immediate, empathetic responses.
We design, deploy, and manage AI voice agents that speak naturally, integrate with your practice software, and comply with Australian privacy law.
An intelligent voice agent that books, reschedules, and confirms appointments directly into your practice management software. No hold music. No missed calls.
Explore Service →Guides patients to the right care pathway. Screens urgency, asks clinical intake questions, and routes to the appropriate team member or after-hours service.
Explore Service →Never miss an urgent call again. Your AI agent handles after-hours enquiries, provides practice information, and escalates genuine emergencies appropriately.
Explore Service →We map your practice's call flows, common patient queries, and software stack. No technical knowledge required from you.
We build and voice your AI agent, integrate with your practice management system, and train it on your specific workflows.
Your AI goes live. We monitor performance, handle edge cases, and continuously improve — you get a monthly report.
Assertion Technology is family-owned and family-run. We're not a call centre reselling someone else's chatbot — we're hands-on operators who build, tune, and stand behind every voice AI agent we deploy, and we measure ourselves on the results our customers see, not just a demo that looks good in a pitch.
Before medicine, our team spent years inside complex, highly-regulated organisations — telecom, government, financial services, and retail — working with multiple stakeholders, tight compliance requirements, and systems that couldn't afford downtime. We bring that same discipline to every practice we work with today.
Every deployment is configured and monitored by our own team — no outsourced call centre in the loop.
Years spent navigating multi-stakeholder environments across telecom, government, financial services and retail.
We report on outcomes — missed calls recovered, hours saved — not just uptime.
An Australian, family-run business working with Australian medical practices.
Yes. All voice data is processed and stored in Australia, and our systems are built in compliance with the Australian Privacy Act 1988 and the My Health Records Act. We provide a Data Processing Agreement (DPA) as standard.
We integrate with the most common Australian PMS platforms including Best Practice, Medical Director, Clinic to Cloud, and HotDoc. If you use a different system, we'll assess integration feasibility in the discovery call.
Our agents are built with clear escalation protocols. If a caller's need falls outside the agent's scope, it will gracefully transfer the call or take a message for your team. Clinical emergencies are always escalated immediately.
Most practices are live within 5–10 business days of the discovery call. Complex multi-site or specialist configurations may take a little longer.
This is configured by you. We recommend transparent disclosure — and our agents are designed to disclose if directly asked. The natural voice quality means most patients experience it as a seamless, helpful interaction.
Book a free 30-minute discovery call. We'll map your practice's call flows, show you a live demo, and tell you exactly what's possible — no commitment required.